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Every has processes and workflows that no off-the-shelf solution was built to address. Custom Agents are purpose-built for exactly that, designed around your operations, integrated across your stack, and built to scale. 

The Enterprise Challenge

The most valuable AI opportunities don't come pre-packaged

The most valuable AI opportunities don't come pre-packaged The most valuable AI opportunities don't come pre-packaged

The highest-impact use cases in any enterprise are specific to your industry, your data, your workflows, and the way your teams actually operate. Generic solutions force process change to fit the tool. Custom Agents are built the other way around, precisely fitted to your environment and designed to deliver outcomes that no catalogue solution can replicate. The result is AI that becomes a proprietary capability, not a commodity one.

Our approach

How we build and run custom agents

We take you from use case to live deployment and stay engaged to ensure performance holds.

01

Use-Case Development

We identify and prioritise the highest-value opportunities for custom agent deployment, grounded in your data and processes.

Use-Case Development
Design & Integration
02

Design & Integration

We architect and build agents tailored to your environment, integrating across platforms, data sources, and systems of record.

03

Data Strategy

We assess, structure, and govern the data foundations required to make your agents reliable, accurate, and audit-ready.

Data Strategy
Monitoring & Governance
04

Monitoring & Governance

We monitor performance, manage model drift, and continuously optimise as your business evolves.

Platform Expertise

Deep capability across every major enterprise platform Domain Expertise

  • Finance Finance
  • Supply Chain Supply Chain
  • Sales & CRM Sales & CRM
  • HR & Workforce HR & Workforce
  • Customer Operations Customer Operations
  • Risk & Compliance Risk & Compliance

Finance Custom agents

Finance Custom agents built to the precision finance requires, across close, forecasting, reporting, and CFO-level intelligence.

  • Financial Close Agent
    Financial Close Agent

    Automates reconciliation and exception handling to compress close cycles.

  • Anomaly Detection Agent
    Anomaly Detection Agent

    Flags financial irregularities continuously before they become material.

  • Regulatory Reporting Agent
    Regulatory Reporting Agent

    Produces compliant, audit-ready reports tailored to your framework.

  • Cash Flow Forecasting Agent
    Cash Flow Forecasting Agent

    Generates rolling forecasts from live AR, AP, and transaction data.

Deep capability across every major enterprise platform Domain Expertise Deep capability across every major enterprise platform Domain Expertise

Supply Chain Agents

Supply Chain Agents that monitor, predict, and respond across complex multi-tier supply networks.

  • Supplier Risk Agent
    Supplier Risk Agent

    Monitors supplier performance and flags disruption risks in real time.

  • Inventory Optimisation Agent
    Inventory Optimisation Agent

    Recommends reorder points based on demand patterns and lead times.

  • Demand Forecasting Agent
    Demand Forecasting Agent

    Predicts demand shifts before they impact fulfilment or stock levels.

  • Exception Management Agent
    Exception Management Agent

    Identifies and routes supply chain exceptions before they escalate.

Deep capability across every major enterprise platform Domain Expertise Deep capability across every major enterprise platform Domain Expertise

Sales & CRM Purpose-built agents

Sales & CRM Purpose-built agents for the revenue workflows your platform alone cannot handle.

  • Lead Qualification Agent
    Lead Qualification Agent

    Applies complex, custom logic to score and route leads accurately.

  • Attribution Agent
    Attribution Agent

    Maps multi-touch revenue attribution across channels and campaigns.

  • Revenue Workflow Agent
    Revenue Workflow Agent

    Automates bespoke deal processes outside standard CRM capabilities.

  • Pipeline Intelligence Agent
    Pipeline Intelligence Agent

    Surfaces deal risk and forecast signals from across your data.

Deep capability across every major enterprise platform Domain Expertise Deep capability across every major enterprise platform Domain Expertise

HR & Workforce Agents

HR & Workforce Agents built around your people processes, not a vendor template.

  • Talent Pipeline Agent
    Talent Pipeline Agent

    Tracks and nurtures candidate pipelines with intelligent automation.

  • Onboarding Agent
    Onboarding Agent

    Orchestrates onboarding workflows across systems and stakeholders.

  • Workforce Planning Agent
    Workforce Planning Agent

    Models headcount scenarios against business demand signals.

  • HR Compliance Agent
    HR Compliance Agent

    Monitors workforce data for policy and regulatory compliance continuously.

Deep capability across every major enterprise platform Domain Expertise Deep capability across every major enterprise platform Domain Expertise

Customer Operations Service

Customer Operations Service intelligence and resolution logic built for the complexity of your customer base.

  • Resolution Agent
    Resolution Agent

    Handles customer queries autonomously with seamless human escalation.

  • Escalation Routing Agent
    Escalation Routing Agent

    Routes complex cases to the right team based on context and priority.

  • Service Intelligence Agent
    Service Intelligence Agent

    Surfaces patterns across interactions to improve service performance.

  • Case Management Agent
    Case Management Agent

    Automates case lifecycle management from opening to resolution.

Deep capability across every major enterprise platform Domain Expertise Deep capability across every major enterprise platform Domain Expertise

Risk & Compliance Agents

Risk & Compliance Agents tailored to your industry, continuously monitoring obligations and generating audit-ready output. 

  • Regulatory Monitoring Agent
    Regulatory Monitoring Agent

    Tracks obligations in real time and flags breaches as they emerge.

  • Policy Compliance Agent
    Policy Compliance Agent

    Continuously checks internal processes against governance policies.

  • Audit Documentation Agent
    Audit Documentation Agent

    Generates structured, audit-ready records automatically.

  • Industry Risk Agent
    Industry Risk Agent

    Monitors sector-specific risk signals relevant to your compliance framework.

Deep capability across every major enterprise platform Domain Expertise Deep capability across every major enterprise platform Domain Expertise
Why dotSolved

Not just implementation. Outcome delivery.

Platform-Native Depth

Platform-Native Depth

We hold specialist certifications and active partnerships across all four platforms.

Speed Without Compromise

Speed Without Compromise

Our deployment model is built for speed.

Run, Don't Just Deploy

Run, Don't Just Deploy

We stay engaged post-deployment.

Outcome-First Methodology

Outcome-First Methodology

Every engagement starts with the business outcome, not the technology.

Productised for Scale

Productised for Scale

Agents we build for one client get refined and productised for reuse.

Enterprise Governance Built In

Enterprise Governance Built In

Every dotSolved deployment includes a governance

Resources

See How We Deliver Measurable Results

  • Driving Intelligent Automation to Streamline Processes and Boost ROI for a leader in the American EV Industry Driving Intelligent Automation to Streamline Processes and Boost ROI for a leader in the American EV Industry
    CASE STUDY

    Driving Intelligent Automation to Streamline Processes and Boost ROI for a leader in the American EV Industry

    Read More
  • BLOG

    How Agentic AI Transforming CRM Analytics and Customer Retention

    Read More
  • BLOG

    Top 5 CRM adoption challenges and how to overcome them

    Read More

Your CRM is only as good as the intelligence inside it.

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